Your privacy matters

Custom Muffler and Brakes ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you contact us, request service, or use our website at custommufflerbrakes.lovable.app.

Information We Collect

When you submit a form, call, or text us, we may collect:

• Your name, phone number, and email address
• Vehicle information (year, make, model)
• Service requests, messages, and appointment details
• Basic technical info (IP address, browser, pages viewed)

How We Use Your Information

• Respond to inquiries, schedule appointments, and provide service estimates
• Send appointment reminders, service updates, and follow-ups via call, SMS, or email
• Improve our website, services, and customer experience
• Comply with legal obligations

SMS / Text Messaging Program

Program description: When you provide your mobile number through our website, contact form, booking form, or in person, you are opting in to receive text messages from Custom Muffler and Brakes related to your appointment, vehicle service, estimates, status updates, follow-ups, and customer care.

Message frequency: Message frequency varies based on your interaction with us (typically 2–6 messages per service event).

Message and data rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-out: You can opt out at any time by replying STOP to any text message. After you send STOP, we will send you a confirmation message and will not send any additional messages unless you opt back in.

Help: For help, reply HELP to any message, or contact us at (310) 973-7045 or mycarfixers@gmail.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed in the "How We Share Information" section above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We share information only with trusted service providers (such as our CRM, scheduling, and communications platforms) that help us operate our business, and only as required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

Your Choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us at the details below. You may also opt out of marketing communications by replying STOP to texts or unsubscribing from emails.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above will reflect any changes.

Contact Us

Custom Muffler and Brakes
11800 S Inglewood Ave, Hawthorne, CA 90250
Phone: (310) 973-7045
Email: mycarfixers@gmail.com